Technology continues to create new conflict, and with that, find new ways to resolve that conflict. There are many more ways conflict can be resolved online than through Zoom. It’s probably the most important thing I present to lawyers and mediators: we can expand the pie for all dispute resolution practitioners when we support and encourage new platforms and avenues to blossom reaching customers. With this in mind, we can capture users that we never imagine we could.

Since the beginning of the pandemic, the rush to resolve disputes online reminds me of what originally sparked my interest nearly ten…


ODR is More Than Zoom

Since the start of COVID-19, I’ve spoken to thousands of lawyers and dispute resolution practitioners about online dispute resolution (ODR). For most people, the focus is on Zoom. Zoom has been invaluable during the pandemic and ensures lawyers can continue to operate. However, the coupling of ODR and Zoom is only the beginning of the story. ODR is more than Zoom.

With continuing travel restrictions and development of vaccines looming, your practice or organization can benefit from various forms of ODR. Zoom, a synchronous technology, allows us to resolve issues in real time. Synchronous dispute resolution works for many disputes…


As more people continue to stay home, the use of Zoom has exploded, along with report after report after report after report of privacy and security issues. Rumors of the U.S. Department of Justice not permitting its lawyers to use Zoom came in my inbox, with stories of friends of friends being in a meeting when someone “Zoombombed” them.

Zoom is secure, although you should be concerned about using it if you do not understand its basic security features. Business continues as usual for lawyers, mediators, arbitrators, and courthouses across the world (Canadian courthouse using Zoom , one of many…


As millions of people across the world isolate themselves to avoid contracting and spreading COVID-19 to others (here’s guidance to stay safe from the CDC), the impact is especially felt in the alternative dispute resolution (ADR) community. I’ve spoken to dozens of arbitrators and mediators after I launched a free resource to learn about Zoom. It’s important I share these concepts with everyone to prepare for what’s ahead and keep the ADR community moving.

Prepare Your Parties

As a mediator and arbitrator, you should know how to operate Zoom or your preferred online resolution tool (check out CREK). For Zoom, a reliable and…


Providing access to justice does not, and should not, always involve a lawyer. There are many disputes people encounter every day offline and online. These issues range from an Uber or Lyft gone wrong, a roommate refusing to do the dishes, to not sure where an elderly parent should live next. However, in the current conversations around legal tech, we are not adequately addressing this critical market. Where does resolving non-legal issues fit within legal tech? Where do the functions of dispute resolution fit with the rapid development in technology?

The future of access of justice should look more closely…


Life is complicated. So that’s why we built Disputly — a friendly, fast, and affordable tool to help you in complicated situations when you need it most. Disputly is an artificial intelligence + human powered negotiation tool to provide simple guidance for everyday disputes.

What does that mean? When you use Disputly, a negotiation specialist will answer your questions. We offer guidance on how to improve relationships and communication and facilitate agreements with family members or business partners to align expectations. immediate. At this time, we unfortunately can’t offer legal advice. …

Simon Boehme

writing about online dispute resolution; vice president at legaler; founder and advisor at multiple legal tech companies; proudly from Kalamazoo, MI

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